Patients want their doctor to be engaged in the appointment—to demonstrate interest in gathering all the facts and truly understanding the issue at hand. Before joining AARP, Lynda held senior policy positions with the National Academy for State Health Policy and the Medical Assistance Administration of the Government of the District of Columbia (DC Medicaid). Primary Care Investment: Lessons Learned from Multi-Stakeholder Advisory Groups, Innovations in Oral Health and Primary Care Integration: Alignment with the Shared Principles, Primary Care Spending: High Stakes, Low Investment, Primary Care is Key to COVID-19 Vaccine Dissemination but is Left Out So Far, PCC Submits Primary Care Policy Priorities to Incoming Biden Administration, Some Health Care Workers Say They Are 'Forgotten' In COVID-19 Vaccination Plans, In Their Words: Consumers’ Vision for a Person-Centered Primary Care System, Center for Consumer Engagement in Health Innovation at Community Catalyst, How Health Care Organizations Can Promote Racial Justice, In Their Words: Consumers' Vision for a Person-Centered Primary Care System, Change Package: Person-Centered Engagement, Re-envisioning Care for People with Involved Disabilities, Meaningful Consumer Engagement Webinar Series, Pandemic Politics Driving Health Care Workers From Small Towns, COVID-19 Vaccine Training: General Overview of Immunization Best Practices for Healthcare Providers, Ann Hwang, MD | Director, Center for Consumer Engagement in Health Innovation at Community Catalyst, Rebecca Etz, PhD | Co-Director, Larry A. https://doi.org/10.1136/bmj.331.7526.1199, Hospice Isle of Man: Consultant in Palliative Medicine, Government of Jersey General Hospital: Consultants (2 posts), Northern Care Alliance NHS Group: Consultant Dermatopathologist (2 posts), St George's University Hospitals NHS Foundation Trust: Consultant in Neuroradiology (Interventional), Canada Medical Careers: Openings for GP’s across Canada, Women’s, children’s & adolescents’ health. Original publication. Williams S, Weinman J, Dale J and Newman S. Patient expectations: What do primary care patients want from the GP and how far does meeting expectations affect patient satisfaction? A Qualitative Investigation into Patients' Reported Needs and Expectations Regarding Online Access. This cross-sectional descriptive study population was made up of adult volunteers who were randomly selected at four types o… Moderator: Ann Greiner | President and CEO, Primary Care Collaborative, Stay up-to-date with the latest medical home news, Medical Director Leadership Institute (session 1), Medical Director Leadership Institute (session 2), President & Chief Executive Officer, Primary Care Collaborative, Director, Center for Consumer Engagement in Health Innovation, Community Catalyst, Senior Policy Advisor, AARP Public Policy Institute, Copyright © 2020 Primary Care Collaborative. investigate primary care patients' expectations. Cite . Ann’s dual roles as a physician and health policy expert, give her a unique leadership perspective. Our study found that even when a consumer has a Primary Care Physician, less than half of Americans use their PCP as the first step in finding care. As Director of the Center for Consumer Engagement in Health Innovation, Ann leads the Center in its mission of bringing the consumer experience to the forefront of health system transformation efforts. What do patients want and get from a primary care epilepsy specialist nurse service? To be safe and protected from unnecessary risk and harm 59 References 71 Appendix: Results from the Picker Institute survey of patients about the importance of various aspects of care 74 Contents. Across all age groups, however, what consumers really want is a health care environment that mimics what already exists on e-commerce and mobile services platforms. Practice implications. 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